SmartHub FAQ

Frequently Asked Questions:

Where can I find my account number?

You can find your account number on the upper right portion of your bill.

Do I have to sign up for SmartHub?

No. It is meant for your online convenience to access and manage your account anytime, anywhere. If you prefer paying by mail, please use the mailing coupon at the bottom of your monthly account statement, which features a new payment address: CoServ, P.O. Box 734803 Dallas, TX 75373-4803

Do I need to sign up for Auto Pay?

No. We offer it for your convenience only. If you prefer to mail your payment or schedule it through your bank, please do so.

I just set up Auto Pay in SmartHub. Does it go into effect immediately, or do I need to make a separate payment?

If you set up Auto Pay before your bill generated, you do not need to make a separate payment. However, if you set up Auto Pay after your bill generated and your online account indicates a balance due, you will have to make a separate payment for that amount. 

Can I make a quick online payment without signing up?

You can do so here, but you will need your account number.

Do I have to sign up for paperless billing?

No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.

Have a question that’s not listed here? Please let us know.