CoServ is working to build a better Member and Customer experience. We are in the process of a system upgrade that will enhance your account-access experience so that we can serve you better. We're excited about the new features coming soon to your online account!
WHAT: System upgrade will require new account numbers for all CoServ Electric Members and CoServ Gas Customers.
WHY: New and improved system will enhance your account-access experience
WHEN: Will launch in January 2020.
Frequently Asked Questions:
What is SmartHub?
SmartHub is a web and mobile app that allows you to take control of all aspects of your utility account. Pay your bill, manage your use and contact us with service issues quickly and easily online or on your mobile device.
What changes should I expect?
With this system upgrade, you can expect the following changes:
- New account number: In December, we will mail your new account for our new system.
- Re-register for your online account: In January, you'll be able to sign up for your new online account in SmartHub.
- Update your payment options: Once you register for your online account, you will need to update your payment options.
The best way to ensure timely payment after the system upgrade is to sign up for our Bank Draft option. It's available right now, and all you have to do is fill out this form!
*Note: If you pay your bill through your bank, you will need to update that payment information with your new account number.
How will CoServ not communicate about SmartHub and my new account number?
Major projects often provide scammers with opportunities to steal your personal information. Please know that throughout this communication process, CoServ will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information. If you do receive such communication from someone claiming to be a CoServ Employee, please report it to us at firstname.lastname@example.org.
Questions? Customer Care is always here to help! Live chat with us in the "Support" box below or email email@example.com.