We will automatically refund any deposits after your account is closed or after we receive 12 consecutive bill payments with no more than one late payment and no disconnections for nonpayment.
If you would like to check if your account is eligible for a deposit refund, please fill out this form. One of our Customer Care Specialists will be happy to research your account.
Did you accidentally send us your mortgage payment or car payment? Was there a duplicate payment processed on your account? Fill out this form to request a payment refund. A Customer Care Specialist will reach out to you to provide updates.
Questions? Email email@example.com or search "chat" in the support box below.