Earlier this year, some Sanger residents in portions of Lake Ridge Estates, Southwest Estates and Quail Run received a notice that their electric service provider would be changing from the City of Sanger to CoServ Electric.
This changeover, which will require brief service interruptions, will be conducted in three separate stages. Affected homeowners will be notified via U.S. mail when their changeover is scheduled.
If you need more details or have questions that are not addressed by the FAQ below, please email email@example.com
Click here to view a map of the areas affected by this transfer of service.
Why is this transfer of electric service providers happening?
The City of Sanger and CoServ recently discovered that Sanger unintentionally installed infrastructure and has been providing electric service to consumers within a portion of CoServ’s certified service territory. This is not permitted by state law, and the transfer of service will put Sanger and CoServ in compliance with the law.
Why is my home affected while others in my subdivision are not?
The Public Utility Commission of Texas (PUC) designated municipal/cooperative service territories decades ago, often pre-dating residential development. Within many subdivisions, after homes are built, it is not uncommon for one side of the street to be served by one utility and the other side served by another.
Will there be power outages because of this project?
Yes. The transfer of service will require de-energizing one line while installing the other. Affected residents can expect a disruption in service, the length of which will vary depending on the work being done. We will notify you of the date and the approximate length and time this outage will take place.
Do I need to set up a CoServ account?
Your account will be set up by CoServ, and a CoServ Customer Care Specialist will contact you to confirm account details.
Will there be any charges to me for this transfer?
Normally, new CoServ Electric Members pay a $15 Membership fee and a refundable deposit not to exceed one-sixth of their home’s annual electric bill or $105. Because of the unusual circumstances of your membership, CoServ is absorbing all fees and waiving the deposits.
What rate options do I have with CoServ?
CoServ offers several different rates, including time-of-use and renewable options – all are listed online.
Can I continue to receive service from the City of Sanger if I want to?
No. By state law, CoServ and Sanger are obligated to serve consumers in their respective certified service territories.