1. Statement Summary
Customer Number: Unique number that identifies an electric and/or gas Customer. You will have only one Customer number, regardless of the number of accounts you have.
Account Number: Unique number that identifies your electric and/or gas account. Whenever you contact CoServ, have this number ready so we can quickly locate your records. You’ll also use this number when paying your bill.
Total Amount Due: The total amount you owe CoServ. This is the same as Account Balance. It includes the unpaid amount from your previous statement plus the Current Charges.
Current Bill Due Date: To prevent disconnection of your service, make sure CoServ receives your payment by this date.
2. Electric Usage Statement
Service From: The first day of electricity usage included in the Current Charges.
Service To: The last day of electricity usage included in the Current Charges.
kWh Used: The amount of electricity (in kWh) you used during the billing cycle. We calculate this by subtracting the prior month’s meter reading from the current month’s meter reading.
3. Electric Service Detail
Electric Energy Charge: The Electric Energy Charge represents the cost of providing power to your home/business. This charge includes wholesale power cost recovery factor (PCRF) adjustments and fixed costs associated with delivery (Customer Charge).
Municipal Franchise/District Fee: A pass-through fee that covers the money CoServ pays to a city to use street rights-of-way for placement of distribution lines. (If you live in a quasi-government entity, such as Savannah, this charge is called a District Fee.) Only those Customers who live in a city that requires CoServ to pay this charge have a Franchise Fee on their bills.
4. Account Summary
Operation Roundup®: Participating Customers’ bills are rounded up to the nearest dollar, and the extra change is donated to the CoServ Charitable Foundation, which supports worthy causes right here in your community. The average Customer pays an additional $6 per year.
Account Balance: The total amount you owe CoServ. This is the same as Total Amount Due. It includes the unpaid amount from your previous statement plus the Current Charges.