We understand that people are going through tough times, and financial assistance and payment extensions are available. It's important for CoServ Members and Customers to call as soon as possible to make arrangements if they can't make a payment. You can check your account balance in real-time and pay your bill on SmartHub.
If you need additional time to pay your bill, you can request a due-date extension. CoServ Members and Customers must meet eligibility requirements to be approved for a payment extension. Accounts that are already past the due date of your disconnection notice will not be eligible, which is why it's important to make arrangements as soon as possible. The easiest way to request a payment extension is through your SmartHub account.
Once an arrangement for payment is approved, you must make your payment on or by the business day prior to your next statement’s due date to avoid disconnection.
Customers signed up for AutoPay must cancel their enrollment but may re-enroll once payment for the extended due date is made.
Working through the CoServ Charitable Foundation (CCF), CoServ has designated $300,000 to seven social service agencies to help provide financial assistance during this challenging time. Members and Customers financially affected by the pandemic are encouraged to contact one of the agencies for assistance. Members and Customers who would like to donate can do so through their SmartHub account or by visiting CoServ.com/Donate. The CoServ Charitable Foundation is an IRS-recognized 501(c)3 charity, and all donations are tax-deductible, as allowed by law.
If you are in need of financial assistance, click here for a list of social service agencies that can serve your needs.