Report an Outage

When you experience a power outage, you want your service restored as quickly as possible. This is why we have three easy options to make sure that you can easily track and report outages in your area and get alerts on when your power is going to be restored. 

Outage Map

Our Outage Map shows any reported outages and the latest estimated restoration times. The triangles located on the Outage Map are centrally located in the outage area and are color coded to indicate the size of the outage. 

You can also click here to report an outage.

Give us a Call

You can also report outages by contacting Customer Care at (940) 321-7800.

Register for Outage Alerts on Your Mobile Device

Here's how:

Have your account and customer numbers ready. You can find these on your bill.

1. Text "OUT" to 267378 (COSERV).
2. Text "REG."
3. When prompted, enter account and customer numbers.
4. Need to report an outage immediately? Text "OUT" again and follow the prompts.

Now you're ready to make reporting your next outage quick and easy!

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