CoServ wants our Members and Customers to be safe and to be aware of the common tactics used by scammers who may try to enter your home or steal your money or personal information.
CoServ Employees always carry ID badges, drive CoServ-branded vehicles and only ask to enter homes of Members and Customers if an appointment has been previously made, unless a safety issue has been reported.
Here are some simple things to remember to prevent yourself from becoming a victim:
What CoServ does when an account is past due:
- Members and Customers have 17 days to pay their bill before they are charged a late fee
- If the bill is still past due, a disconnection notice is mailed out three days after the due date, which gives another 10 days to pay before service is disconnected.
- CoServ can send notifications and emails about past-due balances and pending disconnections, for those who are enrolled.
Things CoServ will NEVER do
- Show up unannounced without an appointment, unless a safety issue has been reported
- Sell you products by phone or door-to-door
- Tell you to call a phone number other than 940-321-7800
- Call from an out-of-state number
- Demand immediate payment by credit card, pre-paid bank, credit or debit card such as MoneyPak or Green Dot. This is a common scam tactic.
- Warn about a past-due balance one hour before disconnection
- Demand payment for equipment such as a meter
How to protect yourself if a suspicious person calls or knocks on your door
- Hang up/close the door and immediately call our Customer Care Specialists at (940) 321-7800. They can verify what’s going on with your account and if the individual who called/knocked on your door is from CoServ
- If you are even slightly suspicious, you can always check your balance or account status with one tap using the CoServ app or by logging into CoServ.com/SmartHub.
- Document as much information as you can about the encounter, such as when they came by, what they looked like, the phone number and a brief summary of what they requested or wanted. Send an email to email@example.com with Scam Report in the subject line.
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