During periods of extreme temperatures, we suspend our disconnection policy to ensure your well-being.
Spring/ Summer Policy
CoServ will not disconnect electric service because of nonpayment on days that the National Weather Service (NWS) issues a heat advisory, or when such an advisory has been issued on the two preceding calendar days.
Fall/ Winter
CoServ will not disconnect electric or gas service because of nonpayment during extended freezes. This applies when the preceding day’s high temperature didn’t exceed 32 degrees Fahrenheit, and that day’s high temperature is forecast to remain below freezing for 24 hours.
Our policy complies with Texas Administrative Code RULE §7.460, Suspension of Gas Utility Service Disconnection During an Extreme Weather Emergency, and once a year, we deliver to our gas customers a paper copy of this code.
The National Weather Service Dallas/Ft. Worth location is the official notification site for North Texas temperature data.
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