During periods of extreme temperatures, we suspend our disconnection policy to ensure your well-being.

Spring/ Summer

CoServ won’t disconnect electric service because of nonpayment on days when a heat advisory alert is issued by the National Weather Service (NWS).

Fall/ Winter

CoServ won’t disconnect electric or gas service during extended freezes. This applies when yesterday’s high temperature did not exceed 32 degrees Fahrenheit, and today’s temperature is predicted to remain below freezing for 24 hours—or when the average temperature of our service area is below 32 degrees for a 24-hour period.

Our policy complies with Texas Administrative Code RULE §7.460, Suspension of Gas Utility Service Disconnection During an Extreme Weather Emergency, and once a year, we deliver to our gas customers a paper copy of this code.

The National Weather Service Dallas/Ft. Worth location is the official notification site for North Texas temperature data.